• First and last name

• Email address

• Phone number

• Payment data (securely processed)

• Information required for bookings and activities

• Inquiries sent via email or forms

• Data provided when registering or subscribing

• Information you choose to share when using linked social networks

• IP address

• Cookies and browsing data

• Information about your searches, bookings, or interests

• Language, country of access, and other non-identifying demographic data

If you access via Facebook, Google, or other platforms, we may receive:

• Name

• Email address

• Profile picture

• Public information in your settings

We may obtain your image during excursions or activities, as detailed in section 10.

• Manage bookings and payments

• Confirm your purchase

• Send you relevant information about the activity

• Provide customer support

• Tailor recommendations to your interests

• Analyze website usage

• Carry out operational improvements and internal statistics

Only when you have authorized it or a prior commercial relationship exists:

• Send promotions

• Share updates regarding destinations or activities

• Invite you to complete surveys or reviews

• Fraud prevention

• Tax and accounting obligations

• Comply with requests from competent authorities

Processing is carried out based on the following legal grounds:

• Performance of a contract: booking management.

• Consent: marketing communications, non-essential cookies, and use of images.

• Legitimate interest: service improvements, internal analysis, and security.

• Compliance with legal obligations.

We only share your data when it is strictly necessary:

• Providers involved in your activity: tour operators, guides, transport providers, accommodations, etc.

• Technology and marketing companies operating under a confidentiality agreement.

• Financial institutions and payment gateways.Public authorities when a legal obligation exists.

We do not sell personal data, nor do we share it with third parties unrelated to the provision of the service.

We do not transfer data outside the European Economic Area (EEA), unless:

• The contracted activity takes place in a third country, or

• You interact with external platforms (Meta, Google…), which are subject to their own policies.

In these cases, the safeguards provided by the GDPR will apply.

Your data will be retained:

• For as long as the contractual relationship exists or it is necessary for the provision of the service.

• Until you request its deletion, where the processing is based on your consent.

• For the periods required by tax and accounting legislation.

• For the time necessary for statistical or improvement purposes, anonymizing the data whenever possible.

You may exercise the following rights at any time:

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to object

• Right to restriction of processing

• Right to data portability

• Right to withdraw the consent given

How to exercise them: By sending an email to: info@turiguia.es (indicating the right you wish to exercise and providing proof of identity if necessary).

Supervisory authority: If you are not satisfied, you may file a complaint with the Spanish Data Protection Agency (AEPD).

We use cookies to:

• Improve user experience.

• Analyze website traffic and usage.

• Personalize content and recommendations.

You can consult the Cookie Policy to manage your preferences.

During our activities, we may capture photographs or videos in which you may appear.

These images may be used for promotional purposes on:

• Website

• Social networks

• Advertising material

If you do not wish for your image to be used, you can request it at info@turiguia.es, and we will proceed to remove the content within a reasonable timeframe.

Naturanda applies technical and organizational measures to protect your data:

• SSL connection.

• Encryption of sensitive information.

• Internal access controls.

• Secure servers.

• Incident detection and response protocols.

Although no system is completely infallible, we act with diligence and transparency.